1Internal complaints
For complaints about any aspect of our service, contact legal@truzh.com with a clear description of the issue, any relevant reference numbers, and the outcome you are seeking. We acknowledge complaints promptly and aim to resolve them within a reasonable timeframe.
2Data protection complaints
For complaints specifically about how your personal data is handled, contact our data protection team at dpo@truzh.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at aepd.es.
3Consumer and dispute resolution
For unresolved consumer disputes, you can access the European Commission's list of accredited consumer dispute resolution bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies, or contact Spanish consumer protection authorities. (The EU's old Online Dispute Resolution platform closed on 20 July 2025 - this register replaced it.) These are free, independent services designed to help resolve disputes without court proceedings.