1Internal appeal
If you believe a dispute decision was incorrect, you may request an internal review by contacting legal@truzh.com with the dispute reference and a clear explanation of why you disagree. A senior moderator will review the case independently.
2External options
Beyond internal appeal, users in Spain and the EU have access to the European Commission's list of accredited consumer dispute resolution bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies, and to Spanish consumer protection authorities. (The EU's old Online Dispute Resolution platform closed on 20 July 2025 - this register replaced it.) These options are available regardless of the internal review outcome.
3Legal rights
Nothing in our dispute process removes your statutory rights under Spanish and EU consumer law. TRUZH's internal dispute resolution is intended as a faster, more accessible alternative to legal proceedings, not a replacement for your legal protections.